Last Updated: April 30, 2025
This policy describes how we deliver communications to you electronically. We reference certain terms in this Electronic Communications Policy that are defined in the User Agreement. We may amend this policy at any time by posting a revised version on our Website. The revised version will typically be effective at the time we post it.
You agree and consent to receive electronically all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) that we provide in connection with your Account and your use of our Services. Communications include:
We will provide these Communications to you by posting them on the Website and/or by emailing them to you at the primary email address listed in your Account profile.
In order to access and retain electronic Communications, you will need the following computer hardware and software:
We may or may not notify you if there are any material changes to the hardware or software needed to receive electronic Communications from us. By giving your consent, you are confirming that you have access to the necessary equipment and are able to receive, open, and print or download a copy of any Communications for your records. You may print or save a copy of these Communications for your records as they may not be accessible online at a later date.
You may withdraw your consent to receive Communications electronically by writing to us through our Help Centre.
If you fail to provide or if you withdraw your consent to receive Communications electronically, we reserve the right to either deny your request for an Account, restrict or deactivate your Account, close your Account, or charge you additional fees for paper copies.
If, after you consent to receive Communications electronically, you would like a paper copy of a Communication we previously sent you, you may request a copy within 10 days of the date we provided the Communication to you by contacting us as described above. We will send your paper copy to you by U.S. mail. In order for us to send you paper copies, you must have a current street address on file in your profile. If you request paper copies, you understand and agree that we may charge you a Records Request Fee for each Communication.
It is your responsibility to keep your primary email address up to date so that we can communicate with you electronically. You understand and agree that if we send you an electronic Communication but you do not receive it because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic Communications, we will be deemed to have provided the Communication to you.
Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add ARKS Ventures to your email address book so that you will be able to receive the Communications we send to you.
You can update your primary email address or street address at any time by logging into the ARKS Ventures website, going to the “My Account” or “Profile” tab. If your email address becomes invalid such that electronic Communications sent to you by us are returned, we may deem your Account to be inactive, and you will not be able to transact any activity using your Account until we receive a valid, working primary email address from you.
Always use common sense when sending money. If something sounds too good to be true, it probably is. Only send money for yourself and not for others. Please let us know immediately if you believe someone is trying to scam or defraud you through our Help Centre.